Dealer

Registration

• How do I become a Lease a Bike bike shop?
• Do I have to sign a contract to become a Lease a Bike bike shop?
• Are there registration or subscription costs associated with Lease a Bike?
• How can I be kept informed?

Platform

• How do I log in to the digital platform?
• How do you guarantee the protection of personal data?

Create customer

• New customer steps - overview
• Is the customer bound to a maximum amount for the bike?
• Can the customer lease accessories with the bike?
• Do I also have to enter the customer in my own customer system?
• Why can't I select the brand during the application?
• Do I have to increase the suggested retail price if I want to add a battery upgrade, or do I have to add it as an accessory?

Own Sales

• What should I do if a customer in the store wants to join Lease a Bike?
• Which brands and types of bike are participating?
• On what amount is the dealer discount paid?

Damage & Theft / Service & Maintenance

• What happens if my customer breaks down on the side of the road?
• My customer's bike has been stolen, what now?
• My customer's bike is damaged, what now?

FietsROB

• What is the role of FietsROB?
• Can I link the FietsROB platform to my own cash register system?
• I don't have a cash register system, what now?
• I have problems logging in to FietsROB, what now?
• Is FietsROB brand dependent?
• How do I start an application in the FietsROB system?

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