Take the following steps with a new customer:
Step 1: Login
When a customer comes for a new lease bike, it is important to always log in firstplatform
Step 2: Customer arrival
The customer arrives with an email with information for leasing a bicycle:
• Order code
• Bicycle lease guidelines
Step 3: New contract
a) In the portal you will see “contracts” in the menu on the left. There you will see an overview of the contracts. Click on “new contract” and enter the order code of the customer.
b) Agree to the guidelines after entering the code.
Step 4: Checkout
a) Fill in the selected bicycle and the service & insurance package.
b) The customer receives and confirms the transfer agreement and receives a pin code. Enter the pin code, the frame number and, if applicable, battery number and check his/her ID. Finished!