General
- What does the ordering process for a lease bike look like?
- Which bike types and brands can I choose?
- Why does the lease amount in the calculator differ from the lease amount in the contract?
- Do I need to get a GPS tracker for my lease bike?
- How can I reach out to Lease a Bike?
- Can I lease a speed-pedelec, and what is important to know?
Costs
- Will leasing a bike result in a BKR registration?
- How does the bicycle declaration for business use work?
- How does my travel allowance change with a lease bike?
- Does a lease bike affect my pension or holiday allowance?
- What is the difference between the Recommended Retail Price (RRP) and the selling price?
- What does the gross-net benefit via the cafeteria plan mean?
Platform
Damage & Theft
- I have damage caused by someone else, what now?
- My bike is damaged, what should I do now?
- My lease bike has been stolen, what should I do?
- Is the lease bike insured against theft?
- What requirements must the bicycle lock meet?
- Where is my bike insured?
Service & Maintenance
- Can call-out fees for maintenance be claimed with Lease a Bike?
- How does the ANWB 24/7 roadside assistance work?
- How does maintenance and warranty work for my second-hand (refurbished) bicycle?
- Am I entitled to a loaner bike or replacement transport during maintenance?
- Which service packages can be chosen?
- Where can my lease bike go for a maintenance service?
End of lease & Early termination
- What does the market value mean when I want to buy out my contract early? (Contract started from 1 January 2025)
- How does the takeover of my bike work after 36 months?
- How can I buy out my lease contract? (Contract started from January 1, 2025)
- How can I buy out my lease contract? (Contract started before January 1, 2025)
- What should I do if I do not want to take over the bike after 36 months?
- How is the takeover price of my lease bike calculated after 36 months?